Make A Claim

If your policy was issued before the 01/01/2011 then please click here to download the relevant claim form.

You must contact the claims department as soon as possible, but in any event within 31 days.
When contacting the claims department please have the following information to hand

Scheme Reference:

Failure to have the above information to hand may result in your claim being delayed.

Claims Department Contact Details - For Policies Issued after 01/01/2011

MAPFRE Assistance Travel Claims
Tel: 01454 643420

You can download a claim form at or email